Ordering Info

MAILING + SHIP FROM ADDRESS
CACTUS CREEK 
400 Main Street  
Weston, MO 64098 
(816) 878-2278

 

WE'RE BUYING
We are always buying! If you have something you'd like to sell or know of someone looking to sell, please email us your info and we'll get back to you immediately. We're always on the lookout for new+old goods - the best way to reach us is by emailing fancy@cactuscreekshop.com.

 

SHIPPING - GENERAL

All orders are usually processed and shipped out within 3 to 5 business days via our local post office. Cactus Creek is not responsible for service transit time. Transit times are provided by the carrier and may vary with package origin and destination, particularly during peak periods. Most orders are shipped via USPS. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address. If you have any questions regarding shipping, please call us at (816) 878-2278.

 

INTERNATIONAL SHIPPING - DUTIES AND FEES
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. As a business, we are obligated to declare all items as merchandise. We are not able to mark items as "gift". 

SHIPPING - NOTIFICATIONS

Once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and Cactus Creek is no longer liable. All orders shipped via USPS automatically include up to $50 insurance. If you would like to include additional insurance on a USPS order, please contact us directly at (816) 878-2278.

SHIPPING - INCORRECT/INSUFFICIENT/MISDIRECTED ADDRESS/ORDER CANCELLATION
If you mistakenly provided us with an incorrect or insufficient address or would like to cancel your order, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. if your order has already been shipped via USPS, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment.

PRIVACY POLICY

Cactus Creek respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit to any of our locations, on the road, or online. 

 

PAYMENT OPTIONS
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment as well as Paypal. 

 

VINTAGE + CUSTOM GOODS
All sales on vintage and custom goods are final {we do not offer refunds, credits or exchanges on these items}. We describe all vintage items, through both photography and copy, as accurately as possible. If you have any questions or concerns at all about a particular item, please make sure to contact us before you make your purchase. 



RETURNS + EXCHANGES
Returns on non-vintage items - including cowhides - are gladly accepted within 30 days for store/website credit or exchange. We do not provide refunds or cash back. Please make sure to open and inspect your order within the 30 day period - as any claims cannot be made thereafter. Please note that sale items or items purchased using a discount code are issued an exchange or store credit only. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.  Please notify us by phone (816) 878-2278 OR Email sales@cactuscreekshop.com before sending your return.

Please address your return to:
Cactus Creek
400 Main Street
Weston, MO 64098

Upon receipt of the shipment, Cactus Creek will contact you by email to confirm your website/ store credit. 

DAMAGES/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Please notify us by phone (816) 878-2278 OR Email sales@cactuscreekshop.com for a return authorization on damaged items. 

SALES TAX
We collect 7.875% Missouri sales tax on all orders shipped to addresses in Missouri. Residents in other states are responsible for complying with local state tax laws. 

OUT OF STOCK
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. In this case we will notify you & refund your monies immediately. A few of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the lead time is indicated on the product information page.